Council of Supply Chain Management Professionals (CSCMP) Practice Exam 2026 - Free CSCMP Practice Questions and Study Guide

The option that focuses primarily on the customer within the Global Supply Chain Forum (GSCF) model is the one that includes determining demand and managing customer relationships. This is because understanding customer demand is crucial for tailoring products and services to meet their needs. Insights into demand help organizations anticipate customer preferences, allowing for better inventory management and more responsive supply chain operations.

Furthermore, managing customer relationships is essential for maintaining engagement with customers, understanding their needs, and ensuring satisfaction. This element is vital for fostering loyalty and encouraging repeat business, which is a strategic approach to fulfilling the ultimate goal of any supply chain: delivering value to customers.

In contrast, other options involve processes that are more internally focused, such as managing suppliers and logistics. While these elements are important to the overall supply chain, they do not directly target customer interaction and satisfaction as much as demand determination and relationship management do.