Council of Supply Chain Management Professionals (CSCMP) Practice Exam 2025 - Free CSCMP Practice Questions and Study Guide

Managing material and information flows in the Global Supply Chain Framework (GSCF) Model primarily enhances customer service by ensuring that products are delivered timely and meet customer expectations. An efficient flow of materials and information enables organizations to respond quickly to customer demands and adjust inventory based on real-time data. This not only improves the order fulfillment process but also enhances communication with customers, leading to higher satisfaction levels.

As organizations streamline their supply chain processes, they can anticipate customer needs more effectively, optimize delivery schedules, and provide accurate updates on order status. Improved customer service becomes a significant competitive advantage, fostering customer loyalty and potentially increasing sales.

While the other options may also present potential benefits of supply chain management, they do not illustrate the primary advantage of managing material and information flows as effectively as improved customer service does. Increased production capacity, reduced employee turnover, and lower raw material costs can be influenced by different factors beyond just the management of flows, making customer service the most direct outcome from such management in the GSCF Model.